Difference between revisions of "SL Cert - Basic Mentoring"
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m (→Overview: - Write definition to be more professional.) |
(→Mentor Skillset: - Put stuff in the first person) |
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Describe the skills and knowledge necessary to tutor competently and effectively at a basic level. | Describe the skills and knowledge necessary to tutor competently and effectively at a basic level. | ||
== Mentor Skillset == | ==Mentor Skillset== | ||
=== Communication Skillset === | ===Communication Skillset=== | ||
* Leaving the ego at the door: understanding the necessity of focusing on the person being helped. | * Leaving the ego at the door: understanding the necessity of focusing on the person being helped. | ||
** | ** Ppresenting yourself | ||
** | ** Terms of Service (http://secondlife.com/corporate/tos.php) and Community Standards (http://secondlife.com/corporate/cs.php) | ||
** Understand | ** Understand the function of a tutor | ||
* | * Definitions of PG, Adult, and Mature regions | ||
* Be familiar with Second Life acronyms (see [[Acronyms]]) | * Be familiar with Second Life acronyms (see [[Acronyms]]) | ||
* Know the resources | * Know the resources | ||
Line 37: | Line 36: | ||
** http://jira.secondlife.com | ** http://jira.secondlife.com | ||
** Your colleagues | ** Your colleagues | ||
* | * Announcing who you are and why you're there: goals and methods | ||
* | * Communicate effectively with people from other cultures | ||
* Describe things and procedures accurately: techniques for describing procedures | |||
* Know your limits: realizing how many people you can help at one time | * Know your limits: realizing how many people you can help at one time | ||
* | * Steps for dealing with misbehaving residents | ||
* | * Understand how and when Report Abuse interface accurately and efficiently | ||
=== Technical Skillset === | === Technical Skillset === |
Revision as of 23:25, 29 December 2009
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SL Cert - Basic Tutoring
Overview
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
Audience
People and organizations who want to help others.
Pre-requisites
Must be at least six months in Second Life.
Criteria
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
Mentor Skillset
Communication Skillset
- Leaving the ego at the door: understanding the necessity of focusing on the person being helped.
- Ppresenting yourself
- Terms of Service (http://secondlife.com/corporate/tos.php) and Community Standards (http://secondlife.com/corporate/cs.php)
- Understand the function of a tutor
- Definitions of PG, Adult, and Mature regions
- Be familiar with Second Life acronyms (see Acronyms)
- Know the resources
- Announcing who you are and why you're there: goals and methods
- Communicate effectively with people from other cultures
- Describe things and procedures accurately: techniques for describing procedures
- Know your limits: realizing how many people you can help at one time
- Steps for dealing with misbehaving residents
- Understand how and when Report Abuse interface accurately and efficiently
Technical Skillset
- Moving
- Locally
- Walking/Running
- Hovering/Flying
- Using the Mini-Map
- Globally
- Using the Map - Where am I?
- Using Search - Where is that?
- Using Landmarks - How do I get there again?
- Locally
- Hunting/Gathering
- Inventory - I can have stuff!
- Appearance - I can change how I look!
- Kinds of clothing
- Wearing an item of clothing
- Creating an outfit
- Wearing an outfit
- Organizing what you have - How do I find things quickly?
- Purchasing
- Money
- What is it?
- Is it necessary?
- How much can I have?
- How do I get it?
- Purchasing things with or without money
- Organizing what you've purchased
- Money
- Communications
- Chatting with people nearby
- The Friends List
- Chatting with one person privately
- Chatting with many people privately - Conference chat
- Groups - people of a feather
- Finding a group
- Joining a group (various methods)
- Chatting with many people - Group chat
- Know the basic Macintosh shortcuts (see Second Life under Mac OS X )
- Know how to manipulate the profile
- Know what to do with Preferences