SL Cert - Basic Mentoring
Revision as of 09:58, 28 August 2010 by Orange Planer (talk | contribs) (Added Viewer 2 keyboard shortcuts picture)
- SLCertification is a community project guided by Linden Lab (see FAQ). This project page and its contents are not endorsed, managed or supervised by Linden Lab. Linden Lab may link to this resource in the future solely as an informational service to the Second Life community.
Overview
This definition codifies what tutors need to know to help people competently from both a communications and technical standpoint.
Audience
People and organizations who want to help others.
Pre-requisites
Must be at least six months in Second Life.
Criteria
Describe the skills and knowledge necessary to tutor competently and effectively at a basic level.
Mentor Skillset
Communication Skillset
Leaving the ego at the door
Understanding the necessity of focusing on the person being helped.
Presenting yourself
Terms of Service
http://secondlife.com/corporate/tos.php
Community Standards
http://secondlife.com/corporate/cs.php
The function of a tutor
Definitions of PG, Adult, and Mature regions
Be familiar with Second Life acronyms (see Acronyms)
Know the resources
Announcing who you are and why you're there: goals and methods
Communicate effectively with people from other cultures
Describe things and procedures accurately: techniques for describing procedures
Know your limits: realizing how many people you can help at one time
Steps for dealing with misbehaving residents
Understand how and when Report Abuse interface accurately and efficiently
Technical Skillset
Viewer 2 Keyboard ShortcutsViewer 2 Keyboard Shortcuts